Return Policy Page

SHOP MASVINGO RETURN AND REFUND POLICY

Effective Date: 08/02/2025

At Shop Masvingo, we aim to ensure every customer is satisfied with their purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Eligibility

- Returns must be requested within 3 days of receiving the item.

- Items must be in their original packaging, unused, and in the same condition as received.

- Certain products (e.g. personal care, perishables, undergarments) are non-returnable for hygiene reasons.

2. How to Request a Return

- Contact us via WhatsApp: +263 773 898 219 or email: info@shopmasvingo.com

- Include your order number, product details, and reason for return.

- We will respond within 24 hours with next steps.

3. Return Process

- Shop Masvingo will coordinate the pickup or return drop-off depending on the product and location.

- In cases where the product was delivered incorrectly or is defective, return shipping is free.

- For all other cases, the customer may be responsible for return delivery costs.

4. Refunds

- Once we receive and inspect the returned item, a refund will be issued within 2–5 business days.

- Refunds are processed via EcoCash, ZIPIT, or the original payment method.

5. Exchanges

- We offer exchanges for the same item if it's defective or damaged upon delivery.

- If the exact item is unavailable, we may offer a store credit or refund.

6. Disputes

- If there is a disagreement over a return or refund, Shop Masvingo will mediate between the buyer and vendor.

- Final decision rests with Shop Masvingo after reviewing all submitted evidence.

7. Contact Us

For questions about your order, returns, or this policy:

Email: info@shopmasvingo.com

WhatsApp: +263 773 898 219